Customer Service Representative (CSR)

  • LocationIloilo City, Western Visayas
  • Salary12,000 - 15,000 PHP/Monthly
  • Job typeFull time

Minimum Qualifications:

· Completed at least two years in college

· Good to excellent verbal and written communication skills

· Ability to work in a non-scripted environment

· Proficient in MS Office and Internet browsing

· Amenable to work in shifts and holidays

· Willing to work in Iloilo


Job Type / Category

· Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures

· Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

· Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

· Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

· Manipulate systems and escalate issues to the appropriate personnel for final resolution

· Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.

· Performs other duties as assigned.


HGS Offers:

· Competitive salary package

· Account incentives

· Night differential

· Paid leaves

· Rice Allowance

· Medical and Life Insurance


Recruitment Site:

• HGS Iloilo: • 2F Ayala Technohub Bldg., Smallville Complex, Mandurriao, Iloilo City



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